Legal
Privacy Policy & Terms
Clear, fair and human — the way policies should be.
1. Privacy Policy
Zuri Sana Hotel respects your privacy. Personal information collected through this website (names, contact details, reservation preferences) is used solely to process enquiries, confirm reservations and improve your experience with us. We never sell your data to third parties.
2. Information We Collect
When you submit a booking enquiry or contact form we collect your name, email address, phone number, stay dates and any special requests you choose to share. Standard analytics data (pages visited, device type) may be collected to improve the website.
3. How We Use Your Data
Your details are used to respond to enquiries, manage reservations, arrange requested services (such as airport transfers) and, with your consent, share occasional offers. You may opt out of marketing communications at any time.
4. Reservations & Payment
Booking enquiries submitted through this website are requests, not confirmed bookings. A reservation is confirmed only once our team communicates confirmation. Payment is settled at the hotel via card, mobile money or bank transfer unless otherwise agreed.
5. Cancellations
Cancellations made 48 hours or more before arrival incur no charge. Late cancellations or no-shows may incur a fee equal to one night's stay for confirmed bookings. Group and event bookings follow the terms in their event agreement.
6. Guest Conduct
Guests are expected to treat the property, staff and fellow guests with respect. The hotel reserves the right to refuse service in cases of misconduct. Smoking is permitted only in designated areas.
7. Liability
While we take every care, the hotel is not liable for loss of personal items not stored in the in-room safe. Use of facilities including the pool and fitness centre is at guests' own discretion; children must be supervised.
8. Contact
Questions about this policy? Write to info@zurisanahotel.com or call +255 777 022 274.